I read “The trouble with enterprise software” and reviewed Prof.
Murli’s presentation material this week. There is one thing in the reading
material, which impressed me a lot—“…It is estimated
that for every 25% increase in complexity in the tasks to be automated, the
complexity of the software solution itself rises by 100%..”. I am wondering how
these companies with growing complexity of business based on software adapt to
these difficulties. According to the “Fortune”
on Sept. 6th this year, the majority of top 100 fastest growing
companies last year are Internet companies and high-tech companies. Compared
with other traditional sectors, Internet sector, I think, has the shortest
product updated duration and much more complicate software application. Take
Tencent, the largest Internet Company in China, as an example. This company has
about 200 million users in China and the average of their product updated duration
is no more than six months. The cost of operating such a company would be a big
problem considering the challenges they faced.
I used to take an internship in a telecom company which has about
1000 employees. As an IT department intern, I was in charge of updating the ERP
manual and getting colleagues’ feedback while using the ERP system. During my
internship, I found that there are three kinds of main problems existing in
ERP:
1.
Time delay.
For those who are responsible to update the information in
ERP, time delay in each process could be a huge problem. For example, employees
in purchasing department often complains to me that time delay waste them a lot
of time and lower their efficiency.
2.
Unexpected result.
The accuracy of
information is crucial to the company’s benefit. Any unexpected result occurred
in the system could not be tolerated. However, these errors were sometimes
found in the system.
3.
Confusing system’s direction
It is quite common to see that the user of ERP is not
someone with highly educated background. Therefore, the process of ERP should
be easy enough for them to understand.
It is true that purchasing an ERP system
and deploying them in the whole company is a risky thing to do. But I still
think the benefit of ERP is over weigh than its disadvantages. I decided to
discuss about them in my next blog.
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